We explain our privacy practices here. This includes how we handle your personal info on our website and apps. We talk about what data we collect, how we use it, and how we protect it.
Our aim is to make this policy easy to understand. We follow U.S. laws and Google’s rules for web content. You’ll learn about the info we collect, our use of cookies, your rights, and how to reach us about privacy.
This policy is for everyone who uses our services. By using them, you agree to our practices. We promise to be open and protect your info well.
Overview of Our Privacy Policy
We care about being open about your personal info. This policy explains how we use your data. It covers what we collect, how we use it, and your choices. We want to make it simple for everyone to understand.
Purpose and Scope
This policy tells you about our data use and your rights. We talk about the personal info we handle and why. We also explain how we keep it safe.
This policy applies to data we get online and offline. It includes our websites, apps, customer support, and events. But it doesn’t cover third-party sites we link to.
Who We Are and What This Policy Covers
We are in charge of the data we collect. For U.S. users, you can reach us through our account and support pages. This policy is for visitors, users, customers, job applicants, and newsletter subscribers.
We handle your data for different reasons. This includes managing your account, delivering services, marketing, hiring, and analytics. We tell you why and how we protect your data.
Applicability to Users in the United States
U.S. laws affect your rights and our duties. We explain how state laws, like the California Privacy Rights Act, impact us. We follow stronger local laws when needed.
We tell you how to make specific requests. We also explain how we handle verified rights requests from U.S. residents.
Information We Collect
We collect many types of information to help and improve our services. This section talks about the personal info we handle, how we get it, and the data we collect automatically. This helps keep our platform safe and working well.
Types of Personal Information
We get basic contact info like your name, email, and phone when you sign up or reach out. We also keep your account and payment details safe. Your order history and support emails are stored too.
We might collect professional info for job apps and special identifiers to protect your account. We only get sensitive info when it’s really needed and we have a good reason for it.
How We Collect Information
We get data directly from you through forms and when you buy things. We also work with Stripe and PayPal for payments. When you log in with Google or Facebook, we get info from them too.
We sometimes get more info from APIs and partners. We also add data from public sources or brokers when it’s okay to do so. We try to get the right info for the services you use.
Information Collected Automatically
Our systems collect data automatically through logs, cookies, and more. These logs track your IP address and when you visit. We also get info about your device and how it’s doing.
We use your location and analytics to make your experience better. This data helps us fix problems and make our site better. We do this while keeping your privacy in mind and following the law.
How We Use Personal Data
We explain why we collect information and how it helps us. This section talks about our main goals and how we keep your data safe. We want you to know how we use your data and its limits.
Primary Purposes for Processing
We use your info to offer and keep our services running. We also process transactions and send updates. We make content and suggestions better for you.
We do analytics and improve our products. We work to stop fraud and keep your account safe. We send marketing emails if you say it’s okay or if the law lets us.
We use data to follow the law, solve problems, and enforce our rules.
Legal Bases for Processing
We use your data to keep our promises and meet legal needs. We also do things for security and to make our products better. We make sure we balance these needs with your privacy.
For marketing and some cookies, we ask for your permission. We tell you why we’re doing it and how you can choose not to.
How We Use Aggregated and Anonymized Data
We turn personal data into big groups for analysis and research. This way, we can plan and check how well our products do without knowing who you are.
We might share these big insights with others or publish them. We make sure this data can’t be traced back to you. This way, we can still learn a lot without risking your privacy.
Sharing and Disclosure of Information
We share personal info only when needed. This is to deliver services, follow the law, and protect our users. We explain when we share data, the steps we take to keep it safe, and the choices you have.
We want to share data in a clear way. We also make sure those who get your info are accountable.
Third-Party Service Providers
We team up with third-party providers for many tasks. These include handling payments, hosting data, sending emails, and analyzing how you use our service. Companies like Stripe and PayPal help with payments, while Amazon Web Services and Google Cloud host our data.
We also use SendGrid and Mailchimp for emails, Google Analytics and Mixpanel for data analysis, and Zendesk for customer support. We choose these providers carefully and make sure they only use your data to help us.
We check if they follow our rules. If not, we stop working with them. Sharing data with these providers helps us run our service while keeping your info safe.
Legal Requirements and Law Enforcement
We might share info if we get a subpoena or court order. We also follow law enforcement requests to keep everyone safe. We look at each request carefully and fight back if it’s too broad.
If we need to check for fraud or security issues, we only share what’s needed. We keep records of when we share info and tell you before giving it to the police if we can.
Business Transfers and Mergers
If we merge with another company or sell our assets, your data might be shared. We try to make sure the new company respects your privacy.
By law, we might tell you if your data is shared. We want to keep your info safe, even if we change hands.
Cookies and Tracking Technologies
We use cookies and tracking technologies to make the site work better. They help us remember your choices and analyze how you use our services. We explain the different types of cookies, how to manage them, and our partnerships with analytics companies.
There are many types of cookies. Some are needed for basic things like logging in. Others help us understand how fast our site loads. And some are used for ads.
Some cookies last only until you close your browser. Others stay longer. This helps us remember your preferences even when you come back.
You can change your cookie settings on our site. Or you can use your browser to block or delete cookies. There are also tools to opt out of ads.
Turning off cookies might make things slower. You might have to log in more often. But you can still choose how you want to manage your cookies.
We work with companies like Google Analytics and Facebook. They might set their own cookies. We make sure they follow strict rules to protect your data.
We want you to have control over your data. You can change your settings on our site or through our partners. We’re always here to answer your questions about cookies and tracking.
Data Security and Retention
We take data security very seriously. We protect personal information from start to end. Our methods mix strong tech with clear rules to keep data safe and meet laws.
Security Measures We Use
We use TLS for data in transit and encryption for data at rest. We control who can see or change data with special access rules and multi-factor authentication.
We follow safe coding practices and test our systems often. We also train our team on how to handle data safely. We use cloud providers like Amazon Web Services for extra security.
How Long We Retain Personal Information
We keep personal data as long as we need it. This is for our services, legal duties, and to solve disputes. We only keep data for as long as it’s needed.
How long we keep data depends on what it is. For example, we keep transaction records for tax and audit for three to seven years. Marketing data stays until someone asks us to stop or until the law says we can.
We check our data regularly. When it’s no longer needed, we delete it securely or make it anonymous.
Data Breach Response and Notification
Our plan for dealing with data breaches is quick and thorough. We have a team ready to act fast if something goes wrong.
We promise to tell people and the authorities about breaches quickly. We’ll tell them what happened and how they can protect themselves.
We work with law enforcement and have ways for people to report security issues. This helps us deal with breaches fast and well.
Users’ Rights and Choices
We respect your rights and give you clear ways to control your data. You can contact us to find out what data we have, fix mistakes, or delete data when it’s allowed. We have many ways for you to reach out and explain how to verify your identity.
Access, Correction, and Deletion Requests
To ask for your data, you can email us, use in-account settings, or fill out a web form. We check who you are to keep your data safe. We try to answer you quickly.
If we can’t delete your data because of the law, we’ll tell you why.
Opt-Out of Marketing Communications
To stop getting promotional emails, just click the unsubscribe link at the bottom. For SMS, reply or use your account settings. In-app notifications are set in the app’s settings. But, you can’t opt-out of messages we need to send you, like about your bill.
Choices for California and Other State-Specific Rights
California residents have special rights under CCPA/CPRA. You can ask what data we have, ask us to delete it, and opt-out of sharing. We have a way for you to ask these questions and protect you from being treated unfairly.
We follow other state laws too. We have special ways for you to ask for your rights. We answer you on time and keep records of our actions.
Children’s Privacy and Parental Controls
We care a lot about keeping kids’ info safe. Our services have special features to protect their data. We use clear rules, strong controls for parents, and follow U.S. laws.
We help parents manage their kids’ info. We also know when to limit access. And we handle data that might involve kids carefully.
Age Restrictions and COPPA Compliance
Our services are for users 13 and older, unless a product says it’s okay for younger kids with a parent’s okay. For kids under 13, we follow a special law. We make sure our teams check ages and don’t market to kids too much.
How Parents Can Request Information Removal
Parents or guardians can check, access, and ask us to delete their child’s info. We make sure it’s really them asking. This keeps kids’ data safe.
We try to answer these requests fast. We’ll tell parents what we did in a timely manner.
Services Not Directed to Children
For services not for kids, we don’t collect info from anyone under 13. If we find out we did, we delete it right away. We try not to collect data from kids by mistake.
If you think your kid gave us info, please let us know. We’ll take care of it.
We promise to keep your personal info safe. We want to be open and follow all the rules. This summary shows what we do, but please read the full policy for more details.
We might change our policy sometimes. If we do, we’ll tell you and update the date on the policy.
If you have questions or need help, we have many ways to get in touch. You can email us at [email protected], mail a letter, or use our privacy request form. We try to answer quickly and help you if you need more help.
When we make big changes, we’ll email you and post the new policy here. We want you to check it often. We promise to always protect your data and keep your privacy safe.